When starting with the design or redesign of your business strategy, you will require knowledge of the general operation of your hotel and a professional guide to help you promote positive changes. So the policies that are finally taken, especially in personnel management, will be an essential process for good health and the proper development of your hotel. It is not enough to hire the best commercial locksmith services, security, transport, etc.
To achieve proper management of the human resources of your hotel establishment, you must first identify the talents or skills of the staff that comprise it. It is essential that they train these skills with constant training. You should also detect who or who have a born leadership to support you in this management. Do not focus on hiring the best commercial locksmith services to protect your hotel inventory. Focus on hiring the best staff. This is the best way to start.
It is usually recommended, if necessary, to create a monitoring and control sheet with the profile of each employee, and make a list of strengths and areas to improve. Then you will form groups, of which are the most qualified employees and with which it is necessary to promote (to empower the less strong ones and obtain a group homogeneity), try to review the profiles once a month to evaluate how their evolution has gone. It is good to know how they are going, to develop motivational policies and even reward them in case of positive results.
The most important thing not only for our commercial growth but also for the image and reputation of our hotel is to have a sufficiently trained and motivated staff, capable of being efficient in providing a better service and thinking beyond their economic retribution, getting involved in the best development of the establishment and its strategies. Then, a successful manager will be the one who defends the philosophy of cooperation and the personal and professional development of its employees.
The secret revealed
Japan is a country with a long millenary tradition. Its culture is a perfect combination between technology and customs, so it is not strange that there is the oldest hotel in the world, according to the Guinness Book of Records, the Nisiyama Onsen Keiunkan.
It is active since 705, it is located in the region of Yamanashi and has hot springs. If we do the calculations, for just over 1,300 years, 52 generations took charge of running the business, which started as an inn.
In this case, it is proven that something that works does not have to be changed. And is that since its opening always offered the same service: the hot springs. The hotel sells those springs and nearby attractions, such as Mount Fuji, but also, and following the Japanese tradition, they try to keep the long and historic family saga with a low profile. In fact, there is no poster or announcement about the distinction.
Although many of the tourists think that the formula of the establishment to sustain itself during so much time is the familiar experience and the excellent management and organization of its services, to remain active centuries it is necessary enough more.
It was also renovated for the last time in 1997, has 37 rooms, a bar with karaoke and a restaurant that serves local koshu meat. Another curious fact: the second oldest hotel in the world, Hoshi Ryokan, which opened its doors 13 years later, is also in Japan, approximately six hours away from Keiunkan.
And not just hotels. Japan is home to many of the oldest things in the world. Sudo Honke, the oldest sake brewery in the world, has existed since 1141, and the same goes for many of its temples and buildings, so it is not so surprising if we remember that it is one of the countries with the oldest economy.
One of the keys is found in what is known as the right of primogeniture. Because the eldest son inherits all the wealth of a patriarch, the companies in Japan could be entirely transferred to a single member of the family.
Although this condition gradually disappeared, the owners very often pass their businesses to a single heir, even if it is not “blood.” In this way, the head of the company legally adopts the right person to run his business and then passes it on. This system guaranteed in Japan that the old family companies could continue to operate until today.